58com Privacy Policy

This Privacy Policy applies to all players who access, register, or interact with the 58com platform, including the website located at 58com.bet and any associated gaming products and account services made available thereunder.

By creating a 58com account or using the platform in any capacity, you confirm that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not create an account or continue using the 58com platform.

This Privacy Policy should be read together with the 58com Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 58com.

58com collects personal data in several categories depending on how you interact with the platform. The following table summarises the main categories of data we collect and the context in which they are gathered:

58com does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless this is directly relevant to a responsible gaming assessment or a legal obligation applicable to the platform.

58com collects personal data through the following primary channels:

• Direct interactions: Data you provide when creating your 58com account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions and surveys.
• Automated technologies: Technical data collected automatically when you visit 58com.bet, including IP address, browser type, device identifiers, page views, and session data, gathered via cookies, server logs, and similar tracking tools.
• Third-party sources: Data received from payment processors (such as JazzCash and EasyPaisa), identity verification service providers, fraud prevention agencies, and analytics providers where 58com uses such services to operate the platform compliantly and securely.
• Publicly available sources: Publicly accessible records may be used to verify identity information or to comply with anti-money laundering obligations where applicable.

58com uses the personal data it collects for the following clearly defined purposes. We do not use your data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent:

• Account management: To create, maintain, and secure your 58com account, including verifying your identity and age (21+ requirement), managing your login credentials, and processing account closure requests.
• Payment processing: To process your deposits and withdrawal requests in PKR via your selected payment method, and to reconcile transaction records for accounting purposes.
• Legal & regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) regulations, and to respond to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: To monitor gaming activity for signs of problem gambling behaviour, to apply and enforce responsible gaming tools (such as deposit limits and self-exclusion), and to comply with obligations under our international gaming licence.
• Platform operation & improvement: To deliver and maintain the 58com gaming platform, diagnose and fix technical issues, and analyse usage patterns to improve the player experience.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent transactions, collusion, bonus abuse, and other prohibited conduct as defined in the 58com Terms & Conditions.
• Marketing communications: To send you promotional offers, bonuses, and updates about 58com products and services, where you have opted in to receive such communications. You may opt out at any time.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of your interactions with the 58com support team.

58com processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely upon are as follows:

• Contractual necessity: Processing required to perform our obligations under the agreement formed when you create a 58com account, including account management, payment processing, and providing gaming services.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including KYC, AML, and CTF requirements under the terms of the 58com international gaming licence.
• Legitimate interests: Processing carried out to pursue legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the 58com player experience, where such interests are not overridden by your fundamental rights.
• Consent: Where 58com relies on your explicit consent to process data — for example, for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

58com does not sell your personal data to third parties. Your data may be shared only in the circumstances described below, and only to the extent necessary for the relevant purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers engaged to process your transactions. These providers process your data only for the purpose of facilitating payments on your behalf.
• Identity verification providers: Third-party KYC and AML service providers engaged by 58com to verify player identity and comply with regulatory requirements.
• Fraud prevention agencies: Specialist agencies and databases used by 58com to identify and prevent fraudulent activity, money laundering, and bonus abuse.
• Technology and hosting providers: Cloud infrastructure, platform hosting, and analytics service providers who process data strictly on 58com's behalf under binding data processing agreements.
• Regulatory and law enforcement authorities: Where 58com is legally required or authorised to disclose data in response to a lawful request from a competent authority, court order, or regulatory body.
• Business transfers: In the event of a merger, acquisition, or sale of 58com's business or assets, player data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

58com uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and gather analytics on how players interact with 58com.bet. Cookies are small text files placed on your device by the 58com website when you visit.

The following categories of cookies are used on the 58com platform:

• Essential cookies: Strictly necessary for the platform to function, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised information about how players navigate the 58com website, which pages are visited most frequently, and where technical issues arise. This data helps 58com continuously improve the platform.
• Functional cookies: Allow the platform to remember your preferences, such as your selected language, responsible gaming settings, and display preferences.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of 58com's marketing activity. These are only placed where you have given consent.

You may control cookie settings through your browser preferences at any time. Please note that disabling certain categories of cookies may affect the functionality of the 58com platform. For essential cookies, no opt-out option is available as they are required for basic site operation.

58com retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your 58com account and for a period thereafter as required by applicable law and regulatory obligations.

In particular, financial transaction records, KYC documentation, and gaming activity data are subject to mandatory retention periods under anti-money laundering regulations and the terms of 58com's international gaming licence. These records are typically retained for a minimum of five years from the date of the relevant transaction or the closure of the account, whichever is later.

Where personal data is no longer required for any lawful purpose and no mandatory retention period applies, 58com will securely delete or anonymise the data in accordance with its internal data management procedures.

58com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 58com platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Role-based access controls ensuring that 58com staff can only access player data to the extent required for their specific job function.
• Regular security assessments and penetration testing of the 58com platform infrastructure.
• Incident response procedures to detect, contain, and notify relevant parties of any data security breach in accordance with applicable obligations.

While 58com takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your 58com account credentials confidential. If you suspect that your account has been compromised, please contact the 58com support team immediately.

As a player on the 58com platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 58com support team at [email protected] with a clear description of your request:

• Right of access: You have the right to request a copy of the personal data that 58com holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that 58com correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: You may request that 58com delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any mandatory retention obligations that apply.
• Right to restrict processing: You have the right to request that 58com temporarily restricts its processing of your data in certain circumstances, for example where you contest the accuracy of the data or object to its use.
• Right to data portability: Where technically feasible and where processing is based on your consent or a contract with you, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though this right is subject to 58com's overriding legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

58com will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure the security of your data.

The 58com platform is strictly intended for adults aged 21 and above. 58com does not knowingly collect personal data from individuals under the age of 21. Age verification measures are applied at the point of account registration and may be applied at any subsequent stage where 58com has reasonable grounds to question a player's age.

If 58com discovers or is notified that it has inadvertently collected personal data from an individual under the age of 21, the relevant account will be suspended immediately, the data will be deleted as soon as practicable, and any deposits associated with the account will be returned in accordance with 58com's underage account procedures.

The 58com platform may from time to time contain references to third-party content or services. 58com is not responsible for the privacy practices, data handling policies, or security measures of any third-party websites or services. This Privacy Policy applies solely to data collected and processed by 58com in the operation of the 58com platform.

Players are encouraged to review the privacy policies of any third-party services they interact with independently of the 58com platform.

As an internationally licensed gaming platform, 58com may transfer your personal data to service providers or infrastructure hosted outside Pakistan. Where such transfers take place, 58com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law.

These safeguards may include the use of standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing an adequate level of data protection. By using the 58com platform, you acknowledge and consent to such international transfers of your data where necessary for the operation of the platform.

58com reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way in which the platform operates. Where material changes are made, 58com will provide reasonable notice to registered players via email or an in-platform notification before the changes take effect.

The effective date at the top of this document will always reflect when the Privacy Policy was last revised. Your continued use of the 58com platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how 58com protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 58com handles your personal data, please contact the 58com support team using the details below. All privacy-related communications should be submitted in English.

• Email: [email protected]
• Live Chat: Available 24/7 via the 58com platform
• Response Time: Privacy requests acknowledged within 5 business days

For formal data rights requests (access, erasure, portability, etc.), please clearly state the nature of your request in the subject line of your email so that our team can route it to the appropriate department promptly.